Refund policy
Contact: support@refuelorganics.com
We want you to feel confident and supported in your wellness journey with Refuel Wellness. If something isn’t right, we’re here to help.
30-Day Return Policy
You have 30 days after receiving your item to request a return.
To be eligible, your item must be:
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In the same condition you received it
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Unused and unopened
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In its original packaging
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Accompanied by proof of purchase
To start a return, please email us at support@refuelorganics.com.
Once your return is approved, we’ll send you a return label and instructions.
Please do not send products back without contacting us first.
Damaged or Incorrect Items
We carefully check all orders, but if your item arrives damaged, defective, or incorrect — contact us immediately. We’ll evaluate the issue and make it right.
Non-Returnable Items
Due to the nature of our products, we can’t accept returns on:
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Opened or used magnesium sprays
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Sale or promotional items
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Gift cards
Please note: Our magnesium sprays are classified as personal care wellness products, so for hygiene and safety reasons, we cannot accept returns once opened.
Exchanges
Need something different? The quickest way is to place a new order and return the item you no longer need (if eligible).
Refunds
Once we’ve received and inspected your return, we’ll notify you about your refund status.
If approved, your refund will be issued to your original payment method within 10 business days.
(Your bank or card issuer may take additional time to process the refund.)
If more than 15 business days have passed since approval, contact us at support@refuelorganics.com
Effective 9th April 2025